314 Charles Street • Brainerd, MN 56401

Office Hours:

Mon-Thu: 8:00 AM – 4:00 PM

Friday: 8:00 AM – 1:00 PM

Call Us:
(218) 829-7974

Order a Sampling Kit

Employment Opportunities

Sample Receiving/Customer Service Technician

Position Description

As a Sample Receiving/Customer Service Technician, you will provide friendly, responsive service to customers in person and by phone. In this role, you will greet clients, receive samples in accordance with laboratory procedures, process payments, and accurately enter sample information into the laboratory database.

Job Duties
  • Provide friendly, helpful customer service to clients in person and over the phone.
  • Receive client samples and paperwork, and accurately enter sample information into the Laboratory Information Management System (LIMS).
  • Record sample observations, including temperature, pH, and holding times, upon receipt at the laboratory.
  • Organize samples for laboratory analysis.
  • Prepare sample kits for analytical testing.
  • Support courier and field staff as needed, including driving a company vehicle to pick up samples or collect water samples at private residences.
About You
  • You are friendly and enjoy meeting and interacting with new people.
  • You demonstrate integrity and strong ethical standards in your work.
  • You are detail-oriented, thorough, and able to work independently.
  • You enjoy a fast-paced environment and appreciate variety in your workday.
  • You can prioritize tasks and transition quickly between responsibilities.
  • You are comfortable using computers and databases.
Requirements
  • High school diploma or equivalent required.
  • College experience or a 2-year or 4-year degree preferred.
  • Ability to lift up to 50 pounds.
  • Ability to stand for extended periods and use both hands to perform essential job functions.
  • Customer service experience and/or experience with water testing, water treatment, or wells is a plus, but not required.
Salary and Benefits

This is a full-time hourly position with a starting wage of $18 per hour. You can expect annual raises and year-end bonuses based on job performance. Other benefits include earned Paid Time Off, Paid Holidays, Long-term Disability coverage, and Simple IRA retirement plan. We are a family-first workplace that strives to accommodate our employees’ and their families’ needs whenever possible when it comes to taking time off.

To Apply

To apply for this position, please email your resume and a cover letter to Stephanie Kuesel, Operations Manager at stephanie@awlab.com.